STATUTE

§ 1.
Definitions

The terms used in the Regulations mean:

1) Customer - any entity that buys in the Store (consumer, entrepreneur, and also a natural person
concluding a contract directly related to its business activity, when the content of this contract
it follows that it does not have a professional character for that person, resulting in particular from
the subject of its business activity, made available on the basis of regulations
on the Central Register and Information on Economic Activity) by placing an Order in the store
the website www.d4u.pl;

2) Store - online store (service) run by the Company D4U Sp. z o. o. with its seat in
Krakow at: www.d4u.pl, through which the customer can submit
Orders;

3) Consumer - a natural person performing a legal transaction with the Seller (sales contract) no
directly related to its business or professional activity;

4) Preferred entrepreneur - a natural person concluding a sales contract with the Seller
directly related to its economic activity, when the content of this contract shows that it does not have
it is of a professional nature for that person, resulting in particular from the subject performed
by her economic activity, made available on the basis of the provisions on the Central Register and
Information on Economic Activity;

5) Seller - the company D4U Sp. z o. o. with its seat in Kraków, ul. Cechowa 51, 30-614
Kraków, entered into the Register of Entrepreneurs kept by the District Court for Kraków -
Śródmieście, XI Commercial Division of the National Court Register under the number: 0000937794, NIP number: 6793228504 and
being the owner of the Store;

6) Sales contract - a sales contract within the meaning of the Act of April 23, 1964. - Code
Civil (i.e. Journal of Laws of 2020, item 1740, as amended), concluded remotely using the Store
between the Customer and the Seller;

7) Goods - a movable item (product) presented in the Store that may be the subject of the Agreement
sale, specified in detail in the Order;

8) Order - Customer's declaration of will, directly aimed at concluding a Sales Agreement,

specifying in particular the type and quantity of the Goods;

9) Regulations - these Regulations for the provision of electronic services of the online store
www.d4u.pl.

§ 2.

Contact with the Seller

Customers can contact the Seller via the following addresses and data
contact:
1. Company address: 30-614 Kraków, ul. Cechowa 51;
2. E-mail address: praca@d4u.pl
3. Telephone / fax number: + 48 12 345 1840

§ 3.
Technical requirements

Using the Store is possible provided that the ICT system from which the
the customer uses the following minimum technical requirements:

1. web browser
a.) Internet Explorer 9.0 or later
b.) Safari 5.1.10 or later
c.) Firefox 15.0.1 or later
d.) Google Chrome 8

2. enabled with Java and JavaScript applets

3.acceptance of Cookies

4.Minimum screen resolution of 1024x786 pixels.

§ 4.
Goods

1. The range of Goods available in the Store includes hotel cosmetics, handles, dispensers, and accessories
and articles of the like.
2. The price for the Goods is expressed in Polish zlotys (PLN) and includes VAT (gross price).
3. The final price of the Order consists of the price for the goods and the cost of delivery (shipping cost)

specified on the Store's websites.
4. If the Customer who is a Consumer will be obliged to pay the amount exceeding that amount
the agreed price, including the elements specified in paragraph 3, the Store will inform the Customer about the above
fact. The Customer who is a Consumer will be charged with additional costs only after
obtaining his express consent.

§ 5.

1. The owner of the online store www.d4u.pl is D4U Sp. z o. o

with headquarters in Krakow, ul. Cechowa 51, 30-614 Kraków, entered into the register of entrepreneurs,
kept by the District Court for Kraków - Śródmieście, 11th Commercial Division of the National Court Register, under
number: 0000937794, NIP number: 6793228504.

2. Implementation of sales contracts concluded with the use of means of communication at
the distance via the Store takes place according to the rules set out in these Regulations,
which is aimed at all customers of the Store.

3. In terms of services provided electronically, these Regulations are the regulations referred to
referred to in Art. 8 of the Act of July 18, 2002. on the provision of electronic services (ie: Journal of Laws of
2020, item 344 as amended d.).

4. Placing an order in the online store www.d4u.pl means reading by
The Customer with the Regulations, acceptance by the Customer of the Regulations and obliges the Customer to its
respect. By placing an Order, the Customer accepts the content of the Regulations.

5. The information contained on the website of the Online Store www.d4u.pl does not constitute
offers of D4U Sp. z o. o. with its seat in Krakow within the meaning of the Civil Code, and only
inviting customers to submit offers to conclude a Sales Agreement.

§ 6.

Placing orders in the Store

1. The order placed by the Customer constitutes an offer within the meaning of the Civil Code.
2. Orders can be placed 24 hours a day throughout the year.
3. Orders placed in the Store are processed on business days, from Monday to Friday, from
excluding public holidays, from 8:00 a.m. to 4:00 p.m.
4. In order to place an Order, it is necessary to accept these Regulations and provide data
marked as mandatory and pressing the button "I order with obligation
payments "/" I am ordering and paying ".
5. Placing an Order constitutes the submission by the Customer to the Seller of an offer to conclude a Sales Agreement
Goods being the subject of the Order.
6. The fact that the Customer has placed an Order will be signaled automatically by the system on
e-mail address provided by the Customer when placing the Order.

7. The Customer has the right to change or cancel the placed Order before sending it by contacting
Shop by phone.

8. After placing the Order, the Customer receives an e-mail confirming the acceptance
by the Store and containing the final confirmation of all essential elements of the Order.
9. The store reserves the right to additionally confirm the order by phone or e-mail.

10. The sales contract is considered concluded at the moment the Customer receives an e-mail, o
referred to in sec. 8.
11. The Store reserves the right to refuse to execute Orders which are questionable or containing
illegal content.
12. The Store notifies the Customer about the shipment by e-mail sent to the address provided by
Customer during registration or by phone.
13. Unjustified refusal to accept the parcel is treated as a violation of the principles of this
Of the Regulations.

§ 7.
Delivery

1. Orders will be delivered to the address indicated by the Customer within the time limit set by
a courier company, but not longer than 3 business days, with the exception of Goods with the description
the product with information about the extended lead time.
2. The customer will be charged for shipping depending on the weight of the package.
3. A sales and delivery document (receipt or invoice) is always attached to the delivered shipment
VAT - according to the Customer's instruction).
4. Parcels will be sent by courier ....................... If the customer has signed a contract with another
by courier, it is possible to ship the package by a courier company indicated by the customer.
5. The delivery of the Goods takes place only within the territory of the Republic of Poland.
6. The entrepreneur is obliged to deliver the Good (things) being the subject of the Agreement
defect-free sale.
7. The customer should check the contents of the delivered parcel in the presence of the courier on the occasion
completeness and integrity of the packaging and compliance of the shipment with the placed Order.
8. In the event of non-compliance of the delivered shipment with the placed Order or damage
packaging, the customer should note this fact on the courier's bill of lading and prepare it
protocol of damage to the parcel and immediately notify the Seller by e-mail to
Customer Service Offices.
9. The basis for claims for damage to the shipment in transit is preparation
protocol of damage to the parcel in the presence of the courier. In the event of failure to prepare a damage report,
complaints will not be considered. The above does not apply to the Customer who is a Consumer.
10. Acceptance of the shipment by the Customer, confirmed by his signature without comments on the bill of lading,
will be treated as a confirmation of its compliance with the Order.
11. The provision of para. 9, third sentence, applies to the privileged Entrepreneur.

§ 8.
Payment

1. Payments can be made as follows:
1) by bank transfer - to the account provided after placing the Order;
2) cash on delivery - upon delivery;

3) in cash - upon personal collection.

2. The Customer is each time informed by the Seller on the Store's website about the date in
which is obliged to make the payment for the Order in the amount resulting from the concluded Agreement
sales.

3. The Seller is obliged to obtain the express consent of the Customer who is a Consumer for each
additional payment in excess of the agreed remuneration for the main contractual obligations
Sellers - at the latest at the time of expressing the will to be bound by the contract by the Customer being
The consumer.

§ 9.
Complaints

1. The Seller is obliged to deliver the Goods (things) free from physical defects and
legal.

2. In the event of a defect, the Customer has the right to make a complaint based on the warranty provided for in
the provisions of the Act of April 23, 1964. - Civil Code or warranty, if the warranty has been provided
granted.

3. The Customer reports the complaint to the Seller in writing, describing a brief description of the defect, the date of its occurrence,
data of the Consumer submitting the complaint and the Customer's request in connection with the defect of the Goods.

4. If the Product has a defect, the Customer may:

1) submit a statement on price reduction or withdrawal from the Sales Agreement, unless
The Seller shall promptly and without undue inconvenience to the Customer replace the defective Product
free from defects or remove the defect; This limitation does not apply if the Goods have already been
replaced or repaired by the seller or the seller did not fulfill the obligation
replacement of the Product with a Product free from defects or removal of defects. If the Customer is a Consumer - maybe
instead of the removal of the defect proposed by the Seller, demand the replacement of the Product with a free one
from defects or, instead of replacing the Goods, demand that the defect be removed, unless bringing the goods to
compliance with the contract in the manner chosen by the customer is impossible or would be required
excessive costs compared to the method proposed by the Seller. By
the assessment of the excess of costs takes into account the value of the Goods free from defects, type and
the significance of the defect found, and the inconvenience to which it would be incurred is taken into account
Customer satisfaction other way. The Customer may not withdraw from the Agreement if the defect is there
irrelevant.

2) demand replacement of the defective Product with a Product free from defects or removal of the defect. The seller is
obliged to replace the defective Product with a non-defective one or remove the defect within a reasonable time without
excessive inconvenience to the customer; The seller may refuse to satisfy the request
The Customer, if the defective Goods are brought into compliance with the Sales Agreement in a manner
selected by the customer is impossible or compared to the second possible way
compliance with the Sale Agreement would require excessive costs. If
The buyer is an entrepreneur, the Seller may refuse to replace the item with an item free from defects
or to remove the defect, also when the costs of remedying this obligation exceed
the price of the thing sold. The costs of replacement or repair are borne by the Seller.

5. In the case of a Customer who is a Consumer, the Seller's assurance is equal to
public assurances of the manufacturer or his representative, the person who places the item on the market in
the scope of your business and the person who by placing on the thing sold
his name, trade mark or other distinguishing sign shall be presented as the manufacturer.
The seller is not liable, however, if he did not know these assurances or, by judging
reasonably, he could not know or they could not have influenced the decision of the Customer who is a Consumer
the conclusion of the sales contract, or when their content was corrected before the conclusion of the sales contract.

6. The Seller is liable under the warranty if a physical defect is found before the expiry
two years from the release of the Goods to the Customer.

7. In the case of a Customer who is a Consumer, a physical defect has been found before
after one year from the date of release of the Goods, it is presumed that the defect or its cause existed at the time
transfer of danger to the consumer.

8. A claim for the removal of a defect or replacement of an item sold with a non-defective one shall expire
after one year from the date the defect was discovered. In the case of a Customer who is a Consumer, the run
the limitation period may not end before the expiry of two years from the date of delivery of the Goods.

9. Within the time limits specified in sec. 8 The Customer may submit a declaration of withdrawal from the Agreement
sale or a price reduction due to a defect in the Goods. If the Customer requested the replacement of the Product with a free one
from defects or removal of the defect, the deadline for submitting a declaration of withdrawal from the Sales Agreement, or
the price reduction begins with the ineffective expiry of the deadline for replacing the Goods or
defect removal.

10. The customer who exercises the rights under the warranty is obliged to deliver the defective item to
Seller's address. In the case of a Customer who is a Consumer, the cost of delivery is covered by the Seller.

11. The Seller will consider the complaint within 14 days from the date of receipt of the notification, o
referred to in sec. 3. In the event of ineffective expiry of the above-mentioned period, it is considered that the Customer's request
being a Consumer, the Seller found it justified.

12. In the event of an effective withdrawal from the Agreement, the provisions of § 9 sec. 8.

13. The provisions of sec. 1-12 of this paragraph, regarding the Customer who is a Consumer, have
application to a privileged Entrepreneur, i.e. a natural person concluding a contract
directly related to its economic activity, when the content of this contract shows that it does not have
it is of a professional nature for that person, resulting in particular from the subject performed
by her economic activity, made available on the basis of the provisions on the Central Register and
Information on Economic Activity.

14. A privileged entrepreneur referred to in sec. 13, does not use the protection and powers
to the Customers who are Consumers, provided for in this paragraph, if concluded
with the Seller, the Sales Agreement is of a professional nature, resulting in particular from
the subject of his economic activity, made available on the basis of
provisions on the Central Register and Information on Economic Activity.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

15. In the event that the complaint procedure does not bring the expected by the customer
The consumer of the result, the Customer who is a Consumer may use, inter alia, with:

1) mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to
who should be requested for mediation. As a rule, the procedure is free of charge.
The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

2) assistance of the competent local permanent consumer arbitration court operating at
Provincial Inspectorate of Trade Inspection, to which you must submit an application for
consideration of a case before an arbitration court. As a rule, the procedure is free of charge.
The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 ;

3) free help from the municipal or poviat Consumer Ombudsman,
however, the Customer who is a Consumer may obtain more detailed information on
website: https://www.uokik.gov.pl/;

4) the ODR internet platform available at: http://ec.europa.eu/consumers/odr/.

§ 9.

Withdrawal from the contract

1. The Customer who is a Consumer may withdraw from the Sales Agreement without giving any reason and without
incurring costs, except for the costs referred to in paragraph 13.

2. Withdrawal from the Sales Agreement takes place by submitting by the Customer who is a Consumer,
in writing, a declaration of withdrawal from the Agreement, within 14 days from the date of delivery of the Goods (i.e. from
taking the Goods into the possession of the Customer who is a Consumer or a person designated by him
a third other than the carrier).

3. The declaration of withdrawal from the Agreement is made by the Customer who is a Consumer.
4. The declaration may be submitted on the form, a specimen of which is attached as Appendix 1 hereto
Of the Regulations.

5. To meet the deadline referred to in sec. 2, it is enough to send a statement before his
elapse.

6. In the event of withdrawal from the Agreement - the Agreement shall be considered void.

7. If the Customer who is a Consumer submitted a declaration of withdrawal from the contract before the Seller
accepted his offer, the offer ceases to bind.

8. The Seller within 14 days from the date of receipt of the statement of the Customer who is a Consumer
withdrawal from the contract, will return to the Customer who is a Consumer all made by him
payments, including the cost of delivering the goods, with the proviso that the payment will not be reimbursed to
the moment the Goods are received back or the proof is provided by the Customer who is a Consumer
its referral, whichever occurs first.

9. If the Seller offers to collect the Goods himself from the Customer who is a Consumer,
the reservation referred to in para. 8 in fine does not apply.

10. The Seller shall refund the payment using the same method of payment as used
Customer who is a Consumer.

11. The Customer who is a Consumer will return the Goods to the Seller within 14 days from the date on which he withdrew
from the Agreement, unless the Seller has offered to collect the Goods himself. Until the deadline is met
it is enough to return the Goods before its expiry.

12. The Customer who is a Consumer bears the direct costs of returning the Goods to the Seller.

13. If the Customer who is a Consumer chose a method of delivery of the Goods other than the cheapest standard
the method of delivery offered by the Seller, the Seller is not obliged to return
The Customer who is a Consumer of additional costs incurred by him.

14. The right to withdraw from a Distance Sale Agreement is not granted to the Customer who is
The consumer in relation to contracts:

1) in which the subject of the service is a perishable or short-lived item
use by date;

2) in which the subject of the service is an item delivered in a sealed package
Once opened, the package cannot be returned for health protection or reasons
hygienic, if the packaging has been opened after delivery.

15. The provisions of this paragraph apply to the privileged Entrepreneur, i.e.
a natural person concluding a contract directly related to its business activity, when z
the content of this contract shows that it does not have a professional character for this person, resulting from
in particular from the subject of its business activity, made available on
on the basis of the provisions on the Central Register and Information on Economic Activity.

16. A privileged entrepreneur referred to in sec. 13, does not use the protection and powers
to the Customers who are Consumers provided for in this paragraph, if concluded

with the Seller, the Sales Agreement is of a professional nature, resulting in particular from
the subject of his economic activity, made available on the basis of
provisions on the Central Register and Information on Economic Activity.

§ 10.
Personal data

1. By placing an Order, the Customer agrees to the processing of the data provided by him
for the purpose of processing and handling the Order by the Seller.

2. Customer data is stored and processed by the Store in accordance with the Regulation
(EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of persons
individuals with regard to the processing of personal data and on the free movement of such data
data and repealing Directive 95/46 / EC (General Data Protection Regulation) (Journal of Laws of the EU, L.
119 of 04/05/2016, p. 1) and are used only for the purpose of executing the Order.

3. The Seller provides the Customer's personal data to the courier company (Supplier) to the extent necessary
for Delivery.

4. The administrator of personal data within the meaning of the Regulation referred to in par. 2 is
Seller.

5. The customer has the right to access his personal data, the possibility of correcting and deleting them.

6. Providing personal data is voluntary, but refusing to consent to the processing of data
personal data prevents the execution of the Customer's Order.

7. Detailed information on personal data and privacy protection can be found in the tab
" Privacy Policy " on the Store's website.

§ 11.

Final Provisions

1. The Store may send the Customer an e-mail to the address provided during registration, containing
commercial information or offers.

2. The customer has the right to refuse to accept further such messages after receiving any of the following
them.

3. These Regulations are available to Customers in an electronic version on the Store's website.
4. In matters not covered by the Regulations, the relevant provisions of law shall apply, in
in particular:

1) the Act of May 30, 2014. on consumer rights (ie: Journal of Laws of 2020, item 287 as amended);
2) the Act of April 23, 1964. - Civil Code (i.e. Journal of Laws of 2020, item 1740 as amended);
3) the Act of July 18, 2002. on the provision of electronic services (i.e. Journal of Laws of 2020, item
344 as amended);

4) the Act of September 23, 2016. on out-of-court resolution of consumer disputes (Journal of Laws
of 2016, item 1823).

5. The Regulations come into force on 01/01/2021.

Appendix 1
to the Regulations

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)
- Addressee: The company D4U Sp. z o. o. with its seat in Kraków, ul. Cechowa 51, 30-614 Krakow,
telephone / fax number: +48 12 345 18 40, praca@d4u.pl;
- I / We

(*) hereby give notice

(*) about my / our withdrawal from the sales contract

the following

(*) a contract for the sale of the following items
(*)

- The date of conclusion of the contract
(*)
/ receipt
(*)
- Name and surname of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if the form is sent in paper version)
- Date
(*) Delete as appropriate.